Terms and Conditions
Please note that you are buying a hand made item, each piece is unique. Every item has been hand cut, drawn, soldered and finished to the highest standard. As they are handmade, no two pieces will ever be exactly the same, small differences may occur. All items are ready to wear, but remember that sterling silver especially is a soft metal and can be bent and dented if not treated with due care. All of my pictures have been taken in natural daylight to give the best representation, however remember that all monitors differ, so items may appear a different colour.
Payment
Payment is made by Paypal or Square on this site. I prefer to use these methods, as it is secure for both myself and the customer. However if you would like to use a different method, please contact me.
Shipping and Delivery
All items are sent by Royal Mail 1st Class Recorded Delivery, and postage is free. All items in stock will be dispatched within 3 days, however if an item is being made to order, please allow 2 weeks for dispatch.
Returns
If you require to return your item for any reason then please contact me for return delivery details . The cost of returning the item is yours. No refunds are given until the item concerned has been received. You have 28 days to return your item from the date of purchase. Please keep your proof of postage. Should your item not be received then it will be your responsibility to take this up with the postal or shipping company concerned.
Commission or Custom Orders
Please note there are no returns offered for custom orders due to the nature of the work. Pictures and correspondence will ensure there are no issues regarding this work, but a change of mind is neither acceptable or an excuse . Custom orders will normally be expected to be paid in full at the time of ordering, or a 50% non refundable deposit required for material costs.
Thank you
Please note that you are buying a hand made item, each piece is unique. Every item has been hand cut, drawn, soldered and finished to the highest standard. As they are handmade, no two pieces will ever be exactly the same, small differences may occur. All items are ready to wear, but remember that sterling silver especially is a soft metal and can be bent and dented if not treated with due care. All of my pictures have been taken in natural daylight to give the best representation, however remember that all monitors differ, so items may appear a different colour.
Payment
Payment is made by Paypal or Square on this site. I prefer to use these methods, as it is secure for both myself and the customer. However if you would like to use a different method, please contact me.
Shipping and Delivery
All items are sent by Royal Mail 1st Class Recorded Delivery, and postage is free. All items in stock will be dispatched within 3 days, however if an item is being made to order, please allow 2 weeks for dispatch.
Returns
If you require to return your item for any reason then please contact me for return delivery details . The cost of returning the item is yours. No refunds are given until the item concerned has been received. You have 28 days to return your item from the date of purchase. Please keep your proof of postage. Should your item not be received then it will be your responsibility to take this up with the postal or shipping company concerned.
Commission or Custom Orders
Please note there are no returns offered for custom orders due to the nature of the work. Pictures and correspondence will ensure there are no issues regarding this work, but a change of mind is neither acceptable or an excuse . Custom orders will normally be expected to be paid in full at the time of ordering, or a 50% non refundable deposit required for material costs.
Thank you